SHIPPING RATES & TERMS

LIVE ANIMALS

 

Shipping Schedule: All live animals ordered by 10:00 AM PST Monday – Thursday will be shipped the same business day for delivery the following day. Any order received after 10:00 AM PST Monday – Wednesday will be shipped the following business day for delivery the following day. Please note: We do not ship Saturday or Sunday. Orders received after 10 AM PST Friday – Sunday will be shipped the following Monday for Tuesday delivery. Orders received before 10 AM PST Friday can be shipped for Saturday arrival, but will incur a $15 surcharge.

Delivery Time: All live animal orders will be shipped next day PM delivery. AM delivery will be available for an additional charge of $15.

 

SHIPPING RATES

 

LIVE ANIMALS & FRESH FOOD – Shipping Options ( WITH free shipping promotion offered)

$0-free ship amount   Over the free ship amount Packing
Live products and Fresh Foods - pm overnight     $29.99   $0 $8.99
Live products and Fresh Foods - am overnight $44.99   $15  $8.99
Live products and Fresh Foods - pm overnight Sat. del. $44.99   $15 $8.99
Live products and Fresh Foods - am overnight Sat. del.      59.99                       $30  $8.99

                       

LIVE ANIMALS & FRESH FOOD – Shipping Options 

Freight   Packing
Live products and Fresh Foods - pm overnight     $29.99   $8.99
Live products and Fresh Foods - am overnight $44.99 $8.99
Live products and Fresh Foods - pm overnight Sat. del. $44.99 $8.99
Live products and Fresh Foods - am overnight Sat. del.      59.99                        $8.99

                            

Frozen Food

$0-48.99    $49+  Packing
Frozen foods - pm overnight only $29.99 $19.99   $8.99

 

Live and Cultured Rock                                             

Cultured rock - our prices already include freight cost

Live rock - our prices already include 2nd day freight cost

Alaska delivery - $15 extra

Peace of Mind Insurance - $5.99/box

 

Supplies/Dry Goods

All Supplies will be shipped via USPS, UPS ground or Ontrac. Supplies are shipped according to the following terms:

Orders placed Monday through Friday typically ship the same or next business day.

Orders placed Saturday or Sunday ship the next business day (Monday). Though we process your orders 7 days a week, UPS and Ontrac pick up packages Monday through Friday only.

All orders for Alaska, Hawaii, & U.S. Territories require Air Delivery. Please select your expedited delivery option during checkout.  

$0-$18.99 $19+
Dry goods - ground/USPS $12.98    $5.99   
Dry goods - expedited  $23.98       $16.99   

 

PEACE OF MIND INSURANCE

Make your online purchase worry-free with our signature "peace-of-mind" insurance.

Only $5.99/box buys you 100% carrier damage/delay coverage for your purchase. 

 

IMPORTANT DISCLAIMER

  • There is NO refund of shipping charges, packing fees, or Peace of Mind Insurance for any live animal or dry good loss/damages.
  • There is NO free freight or box fee credit given for any live animal or dry good replacement shipment.